Returns & Exchanges

At ROCKBROS, we stand by the quality of our cycling gear and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your equipment doesn't meet your performance needs, we are here to help with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and details of the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags and protective materials are intact.

• 3.
  Ship the Gear

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or ship your replacement gear within 5-7 business days.