Frequently Asked Questions
Everything you need to know about your ROCKBROS gear and orders.
What is the typical shipping time for ROCKBROS orders?
Standard shipping usually takes 7-15 business days depending on your location. We provide tracking information via email as soon as your sports gear leaves our warehouse.
Does ROCKBROS offer a warranty on cycling accessories?
Yes, we offer a 1-year limited warranty on most products, including our bike bags, lights, and helmets, covering manufacturing defects under normal use conditions.
What is your return policy for unused items?
We accept returns within 30 days of delivery. Items must be in their original packaging, unused, and with all tags attached to be eligible for a full refund.
Are ROCKBROS bike bags fully waterproof?
Many of our panniers and frame bags feature seamless welding technology and waterproof TPU material. Please check the specific product description for the 'IPX' waterproof rating.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
How do I choose the correct size for cycling apparel or helmets?
Each product page includes a detailed size chart. We recommend measuring your dimensions and comparing them to our guide, as cycling gear is often designed for a performance 'pro-fit'.